Does it come with channels?

No. Vortex Player is a player. We sell no channels, films or series, and provide no playlists. You bring a playlist you are entitled to use, from whoever you get one from. If somebody sold you a licence saying channels were included, they sold you the wrong thing.

What does a licence cost?

A year is €5.80. Without end is €8.75. Tax is included. There is nothing else to pay and nothing renews by itself.

Is there a trial?

Seven days, with nothing withheld — no card, no account. Use them properly: put your own playlist in and watch what you normally watch, on the television you normally watch it on. Almost every refund anybody asks for would have been avoided by doing that first.

What is the device address, and the key?

Two lines on the application's home screen. The address names your installation — it is what a licence is issued to, and what you give a reseller. The key proves it is yours, and is what you use to sign in here to manage your playlists. Treat the key like a password.

I reinstalled and lost everything. Do I lose my licence?

No. The address is tied to the machine, not to the files. Reinstalling the application, deleting its folder, even reinstalling the operating system leaves the address as it was — your licence comes back with it.

That works the other way round too: reinstalling does not get you a second free trial.

What happens when my licence runs out?

The application does not stop mid-evening. For a few days afterwards it keeps playing, dimmed, with a notice saying how long is left. After that it stops playing until a licence is added. Nothing is deleted, and your playlists are waiting when you come back.

Does it need the internet to work?

To play, yes — the stream comes from your provider. To *check the licence*, no: the application asks us now and then, and if it cannot reach us it carries on with what it last knew. A bad night at our end is not a bad night at yours.

Which devices does it run on?

Windows 10 and 11, Android TV, Google TV, Amazon Fire TV and Android phones and tablets today. Samsung, LG, Hisense and Apple are planned. Every one of them is listed on the download page with what is true about it right now — we would rather say "not yet" than show a badge that leads nowhere.

Does it show a programme guide?

Yes, where your provider supplies one. The player reads the EPG your playlist points at and matches it to your channels. We do not provide guide data ourselves, any more than we provide channels.

My playlist works on the computer but not on the television. Why?

Usually the format. Different televisions decode different things, and a stream one set plays happily another cannot read at all. Sometimes it is the provider limiting how many connections one subscription may open at once — if the application is playing on one screen, a second may be refused.

How do I pay?

Bank transfer today. Card and the usual online methods are being added; when they are, they will appear at buy without you having to ask.

Can I buy through a reseller?

Yes, and many people do. A reseller activates your address for you, and the licence is exactly the same one. If you want to become a reseller yourself, write to us.

Where do I see what I have?

At my playlists. Sign in with the address and key from the application's home screen — it shows what your licence is, when it ends, and the lists stored against it.

Something is wrong and none of this covers it.

Write to [email protected] with your device address. It is the one thing that lets us look at your installation instead of guessing.